Your Worst Review and Your Best One Both Have Something to Teach You Most business owners I work with have a complicated relationship with customer feedback. They know it matters, but they don't have a consistent system for using it. Reviews get skimmed. Complaints get handled reactively. And the wins, the customers who rave about their experience, barely get a second thought beyond a quick "great, moving on." So quietly, week after week, the business keeps operating with a g

I watched a company lose their best people whilst desperately protecting their worst.They had top salespeople - the kind who hit every target, closed ...

I've been there too. It's a pattern I see constantly. You return from the holidays with notebooks full of goals. Revenue targets. Hiring plans. Marketing initiatives. Strategic priorities numbered one through twelve. By mid-February, they're drowning. The research backs this up. Data from Strava analysing over 800 million activities predicts most people abandon their New Year's resolutions by 19 January. You have approximately three weeks before your post-holiday clarity evap

December rolls around. Performance reviews get scheduled. Bonuses get calculated. Everyone smiles, shakes hands, and talks about "another great year."...

There are only two ways to grow revenue in a business: Find new customers. Sell more to the same customers. Yet most business owners are...

Business owners rarely wake up one morning and decide, “Today, I’ll transform everything.”  Most transformations are forced. A crisis...