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Terms and Conditions

Effective date: 1 October 2026

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These Terms and Conditions apply to your use of shiranfaast.com and to any product, program or service you buy from us. "We", "us" and "our" means Shiran Faast Consulting (ABN 21352491739), PO Box 5814, Stafford Heights QLD 4053, Australia. By using the website or buying from us, you agree to these terms.

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1. Our services

We offer:

  • Speaking: keynotes for conferences, events and organisations.

  • Workshops and facilitation: in-person and online workshops for teams and leaders.

  • The C.E.O. Room: a weekly live online group session for business owners, with workbooks, templates and a community space.

  • The C.E.O. Room Plus: a 12-month program that includes The C.E.O. Room plus the extras listed on its sales page.

  • Alignment Mastery: a live online group program run over two sessions.

  • Advisory: one-off 1:1 advisory sessions on a specific business challenge.

  • Restructure for Growth: a tailored consulting engagement, scoped and quoted for each client.

  • Books and physical products: sold through our online shop.

  • Free tools: including the Growth Gap Calculator, the Growth Roadmap, The C.E.O. Audit, templates and the book toolkit.

What each service includes, its price and its schedule are described on its page at the time you buy. If a page and these terms differ, the page applies to that service.

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2. General information, not professional advice

Our books, free tools, calculator results, audits, templates, sessions and content are general business education. They are not financial, legal, tax, accounting or HR advice. Calculator and audit results are estimates based on the answers you give. You are responsible for your business decisions, and you should get professional advice for your own circumstances.

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3. Results

The outcomes of our programs depend on your business, your market and the actions you take. Except for the 5X ROI Guarantee in section 7, we do not guarantee any particular result, revenue or profit. Examples and testimonials show what others have achieved and are not a promise of what you will achieve.

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4. Prices and payment

All prices are in Australian dollars and include GST unless stated otherwise. Payment is taken at checkout through the payment methods on our website. Services must be paid for before they start, unless a payment plan or invoice terms are agreed in writing.

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5. The C.E.O. Room subscription

  • The C.E.O. Room is a subscription billed weekly at the price shown at checkout (currently $25 AUD per week).

  • It renews automatically each week until you cancel.

  • Free trials and discount codes: if you join with a free or discounted period, your subscription automatically continues at the full weekly price when that period ends. We show you the date and the price at checkout.

  • Cancelling: you can cancel at any time from My Account on our website, with no phone call or email needed. Your access continues until the end of the week you have already paid for, and you won't be charged again.

  • Price changes: we will give you at least 30 days' notice by email before your weekly price changes. You can cancel before the new price applies.

  • Weekly payments already made are not refunded for change of mind, except as required by the Australian Consumer Law (section 9).

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6. The C.E.O. Room Plus

  • Room Plus is a 12-month program, paid in full or through the payment plan shown at checkout.

  • Room Plus can't be cancelled or refunded once it starts, except as required by the Australian Consumer Law (section 9). If you choose the payment plan, you agree to pay every instalment.

  • Pausing: you can pause your membership by giving us at least one week's notice in writing at connect@shiranfaast.com. When you're ready, tell us and your membership continues from where you paused. Paused time doesn't count toward your 12 months. Payment-plan instalments continue during a pause.

  • If an instalment fails, we may pause your access until it is paid.

  • Bonus items such as books, 1:1 sessions and bootcamps must be used or booked during your active membership. Unused sessions can't be exchanged for cash.

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7. 5X ROI Guarantee (The C.E.O. Room Plus only)

When you join The C.E.O. Room Plus, we guarantee your business will make at least $25,000 in additional revenue during your 12 active months of membership, not counting any paused time (five times the $5,000 program price).

  • Additional revenue means revenue above what your business made in the 12 months before you joined. We may ask for your revenue figures when you join and when you make a claim.

  • If you haven't reached $25,000 in additional revenue, you must tell us in writing at connect@shiranfaast.com before your membership ends. Claims made after your membership ends are not covered.

  • When you make a valid claim, you get a 1:1 session with Shiran to map a clear path to the result.

  • You can then keep attending The C.E.O. Room at no extra cost until your business reaches $25,000 in additional revenue.

  • The guarantee does not include a cash refund. It applies only to The C.E.O. Room Plus and is in addition to your rights under the Australian Consumer Law.

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8. Bookings: Advisory, Alignment Mastery and 1:1 sessions

All sessions run online via Zoom at the time shown when you book, in Brisbane time (AEST).

Advisory sessions

  • Reschedule for free up to 24 hours before your session.

  • Cancel for a full refund up to 48 hours before your session.

  • Between 48 and 24 hours before, you can reschedule but not get a refund.

  • Less than 24 hours' notice, or not attending, means no refund and no reschedule.

  • Please complete the pre-session questionnaire before your session so we can use the time well.

Alignment Mastery

  • Alignment Mastery is a live group program that runs on set dates, and not every month.

  • If you paid for it separately, you can cancel for a full refund up to 48 hours before the first session.

  • If you cancel within 48 hours or don't attend, there's no refund. We'll offer you a place in a future run if one is scheduled and has space, but we can't guarantee another date.

  • If you received Alignment Mastery as a bonus (for example with a book bundle or Room Plus), it has no cash value and can't be refunded.

1:1 sessions included in Room Plus

  • Reschedule up to 24 hours before. Sessions missed without 24 hours' notice are forfeited.

If we need to change a session, we'll offer you a new time or a full refund.

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9. Refunds and your consumer rights

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. If a product or service has a major failure, you are entitled to a refund or replacement, or to cancel the service and get a refund for any unused portion. Nothing in these terms limits those rights.

Apart from those rights, we do not offer refunds for change of mind on programs, sessions, events or digital products once access has been given or the session has taken place, unless the service page says otherwise. For physical products, please see our shipping and returns details on the shop page.

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10. Speaking, workshops and Restructure for Growth

Speaking and workshop engagements are confirmed by a signed booking agreement or accepted quote.

  • Payment: a 50% deposit is due on signing. The travel fee is due one week after signing. The balance is due no later than 48 hours before the event.

  • Cancellation by you: the deposit is non-refundable, because the date is held for you and other bookings are turned away. If you cancel within 30 days of the event, the full fee is payable. Travel costs already paid out are non-refundable; any unused travel fee is refunded.

  • Postponing: if you move the event with at least 30 days' notice, your deposit can be applied to a new date within 12 months, subject to availability.

  • Cancellation by us: if Shiran can't attend because of illness or circumstances beyond her control, we'll offer a new date or a full refund of all amounts paid.

  • The booking agreement or quote sets out the fee, travel details and anything specific to your event, and it applies alongside these terms.

Restructure for Growth engagements are scoped in a written proposal, which sets out their fees, payment schedule and cancellation terms.

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11. Right to decline

We may decline a booking or application if we believe the service is not the right fit for you. If you have already paid, we will give you a full refund.

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12. Live sessions, recordings and confidentiality

  • Group sessions may be recorded for members to replay. We tell you before recording starts. You can turn off your camera or leave a breakout room at any time.

  • What other members share in The C.E.O. Room, breakout rooms and the community is confidential. Don't record, screenshot or share it outside the Room.

  • We may remove anyone from a session, the community or a program, without refund, for abusive, disruptive or unlawful behaviour, or for selling to other members without permission.

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13. Intellectual property

All content on this website and in our programs, including text, workbooks, templates, recordings, graphics, logos and software, belongs to Shiran Faast or our licensors and is protected by copyright. You may use templates and workbooks inside your own business. You may not resell, share, republish or use them to train or coach others without our written permission.

The C.E.O. Transformation Method® is a registered trademark of Shiran Faast (Trademark 2600062). Unauthorised use is prohibited.

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14. Using our website

You agree to use our website and services lawfully, not to interfere with or disrupt them, and to give accurate information when you create an account or book. You are responsible for keeping your account login secure.

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15. Third-party platforms

We use third-party platforms, including Wix, Zoom, payment providers and Facebook, to deliver our services. Their own terms and privacy policies also apply when you use them. We are not responsible for their availability or practices.

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16. Privacy

We handle your personal information in line with our Privacy Policy (shiranfaast.com/privacy-policy). When you use our free tools or join our programs, we may email you about your purchase, your results and related offers. You can unsubscribe at any time.

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17. Limitation of liability

To the extent permitted by law, including the Australian Consumer Law, we are not liable for any indirect or consequential loss, including loss of profit, revenue, data or goodwill, arising from your use of our website or services. Where our liability for failing to meet a consumer guarantee can be limited, it is limited to supplying the service again or paying the cost of having it supplied again.

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18. Indemnity

You agree to indemnify us against claims, losses and costs arising from your breach of these terms or your misuse of our website, content or services.

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19. Changes to these terms

We may update these terms from time to time. The updated version will be posted on this page with a new effective date. Changes do not apply retrospectively to purchases already made. For subscriptions, we will email you about any change that affects you.

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20. Governing law

These terms are governed by the laws of Queensland, Australia, and the courts of Queensland have jurisdiction.

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21. Contact us

Questions about these terms? Email connect@shiranfaast.com or use our contact page at shiranfaast.com/contact.

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